Is Temu legit? Everything you Need to Know

is temu legit?

Is Temu legit? What You Should Know Before Ordering Are you questioning if Temu is a fraud? You’re not the only one. Continue reading to learn all we know about Temu to assist you in making a knowledgeable choice.

If you shop online often, you’ve probably stumbled upon a website named Temu. This digital marketplace, owned by a Chinese company, has become very popular on the internet. As per TechReport, Temu has been downloaded over 200 million times, making it the most downloaded mobile marketplace app globally.

You might be curious about the authenticity of the items, the delivery time, and the quality of the items. Well, this article answers all your questions about Temu. Let’s dive in.

What is Temu?

Temu is a massive online store that sells almost any product you can think of. You can purchase car parts, clothes, kitchen gadgets, electronics, outdoor furniture, power tools, baby outfits, and much more.

One of the unique features of Temu is that many of its products are extremely affordable. You can get sunglasses for $2, necklaces for $1, and glow-in-the-dark pet collars for $3. In fact, you can probably find anything on Temu for under $30.

Some people liken Temu to websites like Shein, Wish, and AliExpress, but Temu is slightly different. Shein mainly sells fashion and clothing items, while you can buy almost anything on Temu. Wish and AliExpress are known for their lower-quality items, longer delivery times, and shorter return periods.

Temu was launched in late 2022 and quickly climbed to the top of the App Store and Play Store’s shopping categories. People discovered Temu through advertisements and were drawn to the site’s low prices.

Is Temu a legitimate website?

The answer depends on what you mean by ‘legitimate’. Yes, most of the products on Temu are real, meaning you will receive them, and it usually takes about 10 days for them to arrive at your doorstep.

However, any technological products you purchase on Temu are not recognized as brand-name items unless they feature a blue checkmark on their product listing. So far, the only tech brands on Temu with a blue checkmark are Xiaomi and Lenovo.

Some customers have reported that the items they ordered looked a bit different than they did on the website or were of lower quality than they anticipated.

What should I anticipate when I order?

Ordering items from Temu is similar to ordering from any other online store. You find items you like, add them to your cart, and proceed to checkout.

However, there’s one thing to note before you buy your items: You need to have at least $10 worth of items in your cart before you can checkout. Temu states that the $10 minimum is to cover shipping costs for users who opt for free shipping.

If your items arrive late, Temu provides a $5 credit for packages bought with standard shipping that arrive late. The company will credit you $13 for packages bought with express shipping that arrive late.

In other scenarios, the items can arrive on time, be of decent or good quality, and look exactly like they do on Temu’s website. The quality of products can be unpredictable, which is similar to offerings on other online stores.

If you receive your items and they don’t match their online listing, or they arrive damaged, or they don’t arrive at all, your order qualifies for Temu’s Purchase Protection Program. This program ensures a full refund if you return your items within 90 days of purchase.

The prices of items on Temu are constantly changing. If you purchase an item and its price drops after your purchase, you can ask for a price adjustment. After you request a price adjustment, the difference will be credited to your account as a Temu credit within an hour.

Why is Temu disputed?

The U.S. government accused Temu of potential data risks after its sister site, e-commerce platform Pinduoduo, was suspended by Google for containing malware. However, according to CNBC, analysts say Temu is less risky, and the risks associated with Pinduoduo were aimed at Chinese users.

Additionally, the U.S. House Select Committee on the Chinese Communist Party published a report stating that Temu doesn’t take the necessary steps to ensure the products on the site comply with the Uyghur Forced Labor Act.

The same report claims that Temu exploits a U.S. commerce loophole that allows the company to avoid paying tariffs and complying with U.S. commerce laws and regulations.

Are the products on Temu of good quality?

Temu is not accredited by the Better Business Bureau (BBB) and has an average rating of two-and-a-half out of five stars. Many recent complaints about Temu on the BBB website state that items never arrived or, if they did, took weeks or even months to arrive.

On social media, especially on TikTok, many people are happy with their Temu purchases. From small gadgets and household items to clothes and shoes, Temu is one of TikTok’s popular fascinations.

I’ve tried products from Temu, and I faced minimal issues. Of course, some items are cheaply made, but that’s expected for a $1 to $3 item. However, generally, the items on Temu are as you would expect them to be.

Who is the owner of Temu?

The parent company of Temu is PDD Holdings, an international commerce group with its headquarters in Dublin, Ireland. PDD Holdings owns both Temu and its sister company, Pinduoduo.

However, pinpointing the exact origins of Temu is somewhat challenging. In a SEC 6-K filing from February 2023, Pinduoduo Inc. changed its name to PDD Holdings through a special resolution. The company also relocated its main executive offices from Shanghai, China, to Dublin, Ireland.

This relocation of the executive office isn’t necessarily a cause for concern, as many tech companies, including those from America, move to Ireland due to the country’s low corporate tax rates.

Temu claims it was established in Boston in 2022, but its ‘About Us’ page on the site doesn’t mention its parent company, as reported by The Washington Post. Temu’s Boston office is likely not a product warehouse but rather a central office connected to Temu’s other global offices.

As per the Boston Globe, Temu chose Boston as its base partly due to its closeness to Canada, where the company recently opened another office.

Does Temu manufacture its products ethically?

Retail Insider reports that Temu’s reverse manufacturing model assists the company in reducing waste by more accurately determining the products customers want.

Temu’s Third Party Code of Conduct emphasizes that the company has a zero-tolerance policy for vendors who use forced labor to produce products. All vendors in Temu must adhere to local wage and hour laws, and their working conditions must be safe and free from abuse.

However, a report from the U.S. House Select Committee states that Temu lacks an auditing or compliance program to ensure sellers comply with its Code of Conduct.

If you’re curious about whether Temu is environmentally ethical, that’s a more complex issue. Sites like Temu, Shein, and AliExpress claim to be committed to environmental sustainability by digitizing the economy, reducing supply chain waste, and offsetting carbon emissions.

However, many of these companies also distribute products containing harmful chemicals that eventually end up in landfills. These companies claim to offset their emissions by buying carbon credits to support sustainability initiatives. But the specifics of how, when, and where these carbon credits benefit the environment are unclear.

Additionally, the U.S. House Select Committee’s report indicates that Temu does not adequately ensure its products are not the result of forced labor. It’s illegal in the U.S. to sell items originating from China’s Xinjiang region.

China’s Xinjiang region has a complex and violent history involving the Chinese government and the Uyghur people. It’s common for items produced in this region to be the result of forced labor.

What kind of data does Temu gather from you?

All e-commerce apps gather data from you when you set up an account and visit the app’s main page. This data can include your exact location, address, device ID, search history, payment details, and contacts.

Some apps use this data to track your activity across different apps and websites, to understand app performance, and to target you with advertisements.

Some of this data is connected to your identity, and some isn’t; the connection depends on the app you’re using. In recent years, there’s been growing concern about how data is being stored, especially with Chinese-based apps.

Although this concern about data might be valid, it’s crucial to remember that apps can collect and store your data with few restrictions, as there’s no single federal law protecting U.S. citizens’ user data. As a result, data collection continues without regulation in the majority of states.

Because U.S. user data is not federally regulated, Temu might access your credit history, Walmart might gather your biometric data (fingerprints, face geometry, and retina images), and Amazon might collect your voice recordings when you interact with Alexa.

Since Americans’ user data is not fully protected, it’s up to each person to decide how much of their data they want to share and which platforms they want to share it with.

Is Temu a reliable company to purchase from?

Shopping online can be risky. Fake reviews are scattered across American retailers, such as Amazon and Walmart, which undermines consumers’ trust in online stores.

Packages can get lost in transit, stolen from your doorstep, damaged during shipping, or your item can arrive looking completely different than it did online.

Temu’s standard shipping policy in the U.S. is free, but your items are not expected to ship for seven to 15 business days. Temu states that if your package never arrives, or if you’re told it’s been delivered but it hasn’t, you should contact customer service within 90 days of purchase.

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